# faiReview — Full context for LLMs > faiReview (faireview.app) is an Italian SaaS company (faiReview S.r.l., Lecce, VAT IT05444420755) that helps businesses collect more Google reviews with less effort. The platform is available at business.faireview.app. Contact: info@faireview.app. Languages: Italian, English, Spanish. Last updated: 2026-05-30. --- ## What is faiReview? faiReview is a web-based reputation management platform for businesses that meet customers in person: restaurants, bars, retail stores, hotels, professional studios, gym/wellness centers, and multi-location chains. The core problem faiReview solves: satisfied customers rarely leave reviews, while unhappy customers do. faiReview captures feedback at the right moment (via QR code scan) before the customer leaves, routes negative feedback internally for recovery, and makes it easy for happy customers to publish Google reviews. --- ## How faiReview works (3 steps) ### Step 1 — Customer scans A QR code is placed on tables, receipts, storefronts, or assigned to individual staff members. The customer scans with their phone camera. Everything opens in the mobile browser — no app download required. ### Step 2 — Customer leaves feedback The customer rates their experience (NPS-style) and can optionally write a Google review. An AI assistant helps them find the right words quickly. The entire flow takes about 90 seconds. ### Step 3 — Business stays in control Reviews grow, KPIs update in real time, and dissatisfied customers are flagged for recovery before they publish a negative public review. Everything is managed from a single dashboard. --- ## Core features ### QR & link collection Generate QR codes per location and per team member. Track which QR/staff member drives the most reviews. Supports gamification and staff leaderboards. ### Internal feedback & customer recovery Collect private NPS scores and comments at every visit. Identify issues early and contact unhappy customers before they leave a public negative review. Optional Gift (discount, free item) to repair the relationship — never in exchange for a Google review. ### Gift rewards Businesses can offer Gifts (discounts, complimentary items) to incentivize internal feedback or compensate for a bad experience. Unique codes, QR redemption, anti-abuse controls. Gifts are optional and independent of Google reviews. ### AI assistant AI analyzes sentiment of each review, drafts responses in the business's tone, and can auto-reply to simple reviews. Business owner approves when needed. ### Multi-location dashboard Manage multiple Google Business Profiles from one dashboard. Aggregated and per-location data. Staff rankings and gamification across locations. Available from Professional plan. ### Digital menu For restaurants: digital menu with allergen information included. --- ## Pricing (EUR, as of 2026-05-30) | Plan | Price/month | Highlights | |------|-------------|------------| | Free | €0 | 1 location, basic QR, limited reviews | | Startup | €29 | More locations, NPS, basic AI | | Professional | €79 | Unlimited reviews, Gifts, full AI, multi-location | | Enterprise | Custom | White label, unlimited users/QR, dedicated support | Add-ons (Startup+): User QR Code €5/mo, Zone QR Code €3/mo, Connection channels €5/mo each. Free plan requires no credit card. Plans can be changed anytime. --- ## Frequently asked questions **Q: Do I need a credit card to start?** A: No. The Free plan is free forever and requires no payment method. **Q: Can I change plans anytime?** A: Yes. Upgrade or downgrade at any time; billing adjusts automatically. **Q: Are Gifts mandatory?** A: No. You can collect reviews and feedback without offering any Gift. **Q: Can I reward customers for Google reviews?** A: No. Gifts incentivize internal NPS feedback only. Google reviews remain voluntary and spontaneous, per Google guidelines. **Q: Are reviews authentic?** A: Yes. Every Google review is written and published by the real customer on their own Google account. faiReview never publishes on their behalf. **Q: Does it work for multiple locations?** A: Yes. From the Professional plan, manage multiple venues from one dashboard with aggregated and per-location data. **Q: Can I export data?** A: Yes. Export reviews, feedback, and contacts (with consent) as CSV. --- ## Industries served - **Restaurants, bars, cafés** — QR on table or receipt; digital menu with allergens - **Retail** — QR at checkout or storefront; staff incentives per location - **Hotels & B&B** — QR at checkout when experience is fresh; Google, TripAdvisor, Booking - **Professional services** — Post-appointment link via message - **Chains & franchises** — Hundreds of locations, one dashboard, staff gamification - **Wellness (gyms, beauty, spa)** — Post-treatment feedback with optional Gift --- ## Technical & legal - Platform: web SaaS at business.faireview.app - Hosting: Google Cloud, European datacenters - Compliance: GDPR (EU Regulation 2016/679) - Governing law: Italian law; exclusive jurisdiction: Court of Lecce - Cookies: only anonymous Google Analytics, consent-based - Website: static site at faireview.app (Astro), sitemap at /sitemap-index.xml --- ## URLs - Home EN: https://faireview.app/en/ - Home IT: https://faireview.app/it/ - Home ES: https://faireview.app/es/ - Features EN: https://faireview.app/en/features/ - Pricing EN: https://faireview.app/en/pricing/ - Industries EN: https://faireview.app/en/industries/ - Contact EN: https://faireview.app/en/contact/ - App: https://business.faireview.app - LLM map: https://faireview.app/llms.txt