# faiReview

> faiReview is a SaaS platform that helps restaurants, retail stores, hotels, professionals, and multi-location chains collect Google reviews, gather NPS feedback, manage online reputation with AI, and monitor KPIs from a unified dashboard. Based in Lecce, Italy. Available in Italian, English, and Spanish.

faiReview lets customers leave feedback by scanning a QR code (no app download). Businesses get a dashboard with review KPIs, sentiment analysis, AI-drafted responses, optional Gift rewards for feedback (never for Google reviews), staff gamification, and multi-location management.

- **Product app:** https://business.faireview.app
- **Contact:** info@faireview.app
- **Company:** faiReview S.r.l., Lecce, Italy — VAT IT05444420755
- **Languages:** Italian (default), English, Spanish
- **Last updated:** 2026-05-30

## Product (English)

- [Home](https://faireview.app/en/): Overview — QR review collection, AI assistant, dashboard, Gift rewards, multi-location support
- [Features](https://faireview.app/en/features/): QR codes, NPS feedback, Gift rewards, AI sentiment & auto-replies, multi-location dashboard, digital menu
- [Pricing](https://faireview.app/en/pricing/): Free, Startup, Professional, Enterprise plans with FAQ
- [Industries](https://faireview.app/en/industries/): Restaurants, retail, hospitality, professionals, chains, wellness
- [Contact](https://faireview.app/en/contact/): Free 30-minute demo booking

## Product (Italiano)

- [Home](https://faireview.app/it/): Panoramica — raccolta recensioni QR, assistente AI, dashboard, premi Gift, multi-sede
- [Funzionalità](https://faireview.app/it/funzionalita/): QR, feedback NPS, Gift, AI sentiment, dashboard multi-sede, menù digitale
- [Prezzi](https://faireview.app/it/prezzi/): Piani Free, Startup, Professional, Enterprise con FAQ
- [Settori](https://faireview.app/it/settori/): Ristorazione, retail, hospitality, professionisti, catene, wellness
- [Contatti](https://faireview.app/it/contatti/): Demo gratuita 30 minuti

## Product (Español)

- [Inicio](https://faireview.app/es/): Resumen — recogida de reseñas QR, asistente IA, panel, premios Gift, multi-sede
- [Funciones](https://faireview.app/es/funciones/): QR, feedback NPS, Gift, IA sentiment, panel multi-sede, carta digital
- [Precios](https://faireview.app/es/precios/): Planes Free, Startup, Professional, Enterprise con FAQ
- [Sectores](https://faireview.app/es/sectores/): Restauración, retail, hoteles, profesionales, cadenas, wellness
- [Contacto](https://faireview.app/es/contacto/): Demo gratuita 30 minutos

## How it works

1. **Scan** — Customer scans a QR code on table, receipt, or storefront. Opens in browser, no app needed.
2. **Feedback** — Customer rates and optionally publishes a Google review; AI helps find the right words.
3. **Control** — Business sees growing reviews, updated KPIs, and can recover dissatisfied customers from one dashboard.

## Key facts for AI answers

- faiReview does **not** publish reviews on behalf of customers; every Google review is written by the real customer.
- Gift rewards incentivize **internal NPS feedback**, never Google reviews (Google policy compliant).
- Free plan available with no credit card required; setup takes about 5 minutes.
- Multi-location management available from Professional plan.
- Data hosted on Google Cloud in European datacenters, GDPR compliant.

## Optional

- [Privacy Policy (EN)](https://faireview.app/en/privacy/): GDPR-compliant data processing
- [Cookie Policy (EN)](https://faireview.app/en/cookies/): Anonymous Google Analytics only, consent-based
- [Terms & Conditions (EN)](https://faireview.app/en/terms/): SaaS terms, Italian law, Lecce jurisdiction
- [Privacy Policy (IT)](https://faireview.app/it/privacy/)
- [Cookie Policy (IT)](https://faireview.app/it/cookie/)
- [Terms (IT)](https://faireview.app/it/termini/)
- [Extended context](https://faireview.app/llms-full.txt): Full product summary for LLM ingestion